Boba Buzz FAQs

Boba Buzz is a UK premium bubble tea supplier providing high-quality bubble tea ingredients, toppings, powders, cups, straws, and professional equipment for cafés, dessert shops, and bubble tea businesses. We supply everything from raw tapioca pearls, popping boba, coconut jelly, flavoured and fruit syrups, bubble tea mix powder and sugar syrup to branded canned toppings like diced taro, white peach, green grape, and red bean in syrup. Alongside ingredients, we also offer bubble tea cups, sealing film, straws, and essential machines such as sealers and shakers, so you can set up and run a complete bubble tea operation.

What makes Boba Buzz a leading supplier is our one‑stop solution and business support: we combine premium, consistent ingredients with professional bubble tea training, shop start‑up guidance, custom printing on cups and sealing film, and ongoing technical and quality‑assurance support tailored to UK businesses. This mix of products, services and expertise helps new and established bubble tea brands launch quickly, protect drink quality and build a strong, recognisable brand in a fast‑growing market.

Boba Buzz working hours are Monday to Friday, 9:00 am to 5:30 pm (UK time), when our team is available to help with orders, enquiries and customer support.

We are closed on UK bank holidays, and we usually announce any planned closure dates on our newsletter, Google listing, and the front page of our website so customers can plan orders in advance.

Boba Buzz is considered a premium UK bubble tea supplier because it offers the best‑quality bubble tea ingredients such as raw tapioca pearls, popping boba, coconut jelly, fruit syrups, bubble tea powders, sugar syrup, and tea leaves, giving shops consistent, authentic flavour in every drink.

Beyond ingredients, Boba Buzz provides bubble tea cups, equipment, and machines, plus professional bubble tea training workshops, brand design, and business support to help you open and grow a successful bubble tea store. Trusted reviews from repeat business customers and leading bubble tea chains highlight the excellent product quality, reliable delivery, and responsive customer service, which is why many UK vendors see Boba Buzz as their go‑to premium bubble tea supplier.

You should choose Boba Buzz as your primary supplier because we offer everything you need for bubble tea in one place, including high‑quality tapioca pearls, popping boba, jellies, flavoured and fruit syrups, bubble tea powders, sugar syrup, tea leaves, cups and specialist equipment. All Boba Buzz products are sourced and produced to meet high-quality standards and are checked to comply with applicable UK food regulations, giving you confidence in both safety and consistency for your customers.

Alongside ingredients, we provide bubble tea start‑up support and professional training so your team can learn the correct recipes, workflow, and drink standards from day one. Our customer service is one of our strongest points: we are here to help with product questions, orders, and troubleshooting, and we pride ourselves on fast responses and efficient service so you can keep your menu running smoothly with minimal disruption. This combination of quality, compliance, support, and speed makes Boba Buzz a dependable long‑term partner for your bubble tea business.

Boba Buzz is a wholesale bubble tea supplier for both independent shops and larger franchise‑style businesses. If you are a café, coffee shop, takeaway or restaurant, our Bubble Tea Packages and training resources make it easy to add bubble tea to your menu, even if you are just starting out. For multi‑site operators and franchise concepts, we offer a full wholesale range of pearls, popping boba, jellies, syrups, powders, cups and equipment, along with expert mentoring and business support, so your whole network can use the same high‑quality ingredients and recipes across all locations.

Yes, Boba Buzz offers professional Bubble Tea Training Workshops that teach you and your team how to brew tea, make classic and fruit bubble teas, prepare toppings and follow consistent recipes, so your drinks taste great from day one.

Click here for information about Bubble tea training.

Yes, Boba Buzz shares free tutorials and recipes online on our website’s Bubble Tea Recipes and Tips blog, covering everything from classic milk teas to fruit blends using our pearls, popping boba, syrups, and powders. Check our YouTube channel (@BobaBuzzUK) for video demos like pistachio lattes, and read step-by-step menu guides to build your own bubble tea lineup with exact measurements.

We source our ingredients from trusted suppliers, use authentic recipes, and perform regular quality checks to ensure every drink is fresh, flavourful, and made to our standards.

Yes, you can easily arrange a meeting with a Boba Buzz representative, whether you are looking to launch a new bubble tea business, upgrade your current menu, or discuss wholesale opportunities. Our team is ready to help.

While we are primarily an online retailer, we understand that professional partnerships often require a more personal touch. You can arrange a consultation or meeting using the following methods:

• Email Us: Please send your inquiry to info@bobabuzz.co.uk, including your name, company details, and a brief overview of what you'd like to discuss so we can put you in touch with the right person.
• Call Us: You can reach out to our team at +44(0) 23 9355 2998 during office hours (Monday - Friday, 9 am - 5.30 pm).
• WhatsApp: Message us at +44 (0) 23 9355 2998. We monitor our chats during standard office hours and will get back to you promptly.

Wholesale & Training: If you are interested in our Bubble Tea Kickstart Package or face-to-face training workshops, please mention this in your message so we can schedule a dedicated session for you.

Please note: To ensure we give every client our full attention, visits to our warehouse or office are by appointment only. Please get in touch to book a slot before travelling.

Yes, Boba Buzz provides product samples to test flavours, quality, and recipes in your operations.
Sample Availability
We offer samples of powders, syrups, popping boba, and more for sensory evaluation and menu development.
Ordering Details
Contact info@bobabuzz.co.uk with your requirements; we'll arrange samples with a small £10 shipping fee (UK only).

Boba Buzz is exclusively an online store, which allows us to keep our prices competitive and our stock as fresh as possible for our customers across the UK. We do not have a traditional "high street" shopfront for browsing or walk-in purchases.

All orders must be placed directly through our website. However, we do offer a convenient Click & Collect service for our local customers and trade partners!

How to Collect: Simply select the 'Local Collection' option at checkout.

Collection Point: Once your order is ready, you can collect it from our Portsmouth warehouse.

Wait for Notification: Please wait until you receive an email confirming your order is "Ready for Collection" before heading over.

Collection Hours: Our warehouse team is available for pick-ups Monday to Friday, between 9 am and 5.30 pm.

Yes, Boba Buzz provides detailed recipes and step-by-step instructions for all products, covering bubble teas, lattes, mocktails, and more.

Recipe Resources
Find free guides on our Bubble Tea Reipes and Tips, and product pages—including video tutorials for pistachio lattes and strawberry matcha using exact measurements.

You can start selling bubble tea with a small core list of ingredients and simple tools.​ For basic fruit teas with popping boba, you mainly need fruit syrups, a tea base like jasmine tea, popping boba, cups, lids and straws.​ To add classic milk tea, you then include black tea, coffee creamer or milk powder, tapioca pearls, sugar syrup and optional flavoured powders such as taro or matcha 3‑in‑1.​

Boba Buzz offers kickstart packages that group these essentials and include training so you can follow correct recipes from day one.​​

The cost to start selling bubble tea depends on your shop size, equipment level and whether you are adding bubble tea to an existing café or opening a dedicated store.​​ A simple add‑on bubble tea menu inside a café can often be launched with a modest budget for ingredients, basic tools and one cup sealer, while a full bubble tea shop with décor, counters and full machinery will require a higher investment.​

Many independent UK shops can get started from tens of thousands of pounds, whereas franchise concepts can cost significantly more due to fees and fit‑out standards; Boba Buzz can help you plan a realistic budget and product list for your concept.​​

There is no special licence only for bubble tea, but you must register as a food business with your local council at least 28 days before opening, usually via gov.uk or the council website.​​ You should complete food hygiene training (Level 2 is widely recommended), have a food safety management system like HACCP in place and be ready for regular hygiene inspections in order to aim for a 5‑star rating.​ It is also important to have public liability insurance and to check if you need extra licences for pavement seating or alcohol; Boba Buzz ingredients are produced to meet UK regulations and our training covers hygiene SOPs.​​

Find out more information here.

For many UK operators, starting an independent bubble tea brand offers more creativity, control and potentially higher profit margins than joining a franchise, because you avoid ongoing royalty fees and can adapt your menu to local tastes.​​ Independent start‑up costs can be lower (for example around £25k–£50k for a simple setup), while franchise models often require higher investment (for example £50k–£150k) plus 5–8% royalties and stricter brand rules.​

Boba Buzz supports independent shops with premium ingredients, custom cups, training and business mentoring so you can build your own brand without franchise fees; a franchise may suit you better if you prefer a tested system and instant brand recognition.​​

Essential beginner equipment focuses on accurate measuring and a professional finish rather than lots of expensive machines.​​ At minimum, you need measuring jugs, powder scoops (around 15 g/30 g), 30 ml syrup pumps, shakers or stirring spoons, cups and bubble tea straws.​ A cup sealing machine is strongly recommended if you are selling takeaway bubble tea with toppings, as it prevents leaks and gives a professional look; you can add extra equipment like automatic shakers as your volume grows.​​

Your cost per cup will depend on the recipe, cup size and topping level, but using standard Boba Buzz measures you can estimate it quite accurately.​ For example, one 2.5 kg syrup bottle makes about 83 drinks at 30 ml per 500 ml drink and one 1 kg powder bag makes about 33 drinks at 30 g per drink, so you can divide the product cost by that number of servings.​ Add the cost of tea, milk or creamer, cups, lids, straws and toppings like pearls or popping boba to calculate a total cost per drink; our starter packages and recipe guides help you benchmark typical cost‑per‑cup ranges for UK shops.​​

Bubble tea generally offers attractive gross margins compared with many other café drinks because the ingredient cost per cup is relatively low compared to the retail price.​​ Once you know your cost per cup (ingredients plus packaging), you can set retail prices that typically deliver strong margins, especially on drinks with toppings and premium flavours.​ Exact profit margins will depend on your rent, labour, overheads and pricing strategy, but many UK bubble tea shops treat the category as a key profit driver; Boba Buzz can provide guidance on menu engineering to improve overall profitability.​​

In the UK, a regular bubble tea usually retails between about £3.80 to £5.50 depending on drink size, flavour, toppings and location.​​ Basic fruit teas tend to start at roughly £3.80–£4.80, classic milk teas around £4.20–£5.50 and premium or speciality drinks can reach £5.50–£6.20, with extra toppings like tapioca pearls or popping boba often charged at an additional £0.50–£0.80 per portion.​​ These figures are based on market conditions up to around 2025 and provide a useful starting point when setting your menu prices.​

Boba Buzz supplies a full range of professional bubble tea ingredients and consumables for UK cafés and bubble tea shops.​​

Our range includes raw tapioca pearls, popping boba (juice balls), coconut jelly, fruit syrups (mango, passion fruit, strawberry), bubble tea powders, sugar syrup and tea leaves.​ We also provide bubble tea cups, straws, sealing film, canned fruit toppings such as diced taro, white peach, green grape and red bean, plus equipment like cup sealers, shakers and complete starter packages with optional free training.​​

Boba Buzz offers complete bubble tea business services in addition to ingredients.​​ Our services include professional bubble tea training workshops (with options that are free when you buy certain packages), custom cup and sealing film printing for branding, and start‑up packages for new stores.​​ Our expert team supports you with materials R&D, quality assurance and menu advice so you can launch and grow profitable bubble tea menus in the UK.​

No, Boba Buzz products are versatile and can be used far beyond bubble tea drinks.​​ Our syrups, powders, popping boba, jellies and natate cocos can be used for iced lattes, slushies, snow ice, milkshakes, frozen yoghurt, ice cream sundaes, waffles and other café desserts.​ You can also use them in smoothies, iced coffees, cocktails and dessert garnishes, making them ideal for cafés, dessert shops and restaurants that want to add trending flavours and textures without running a full bubble tea concept.​​

Many Boba Buzz products are suitable for vegan, vegetarian and gluten‑free customers, but you should always check each label.​​

Tapioca pearls, popping boba, vegan pistachio powder, fruit syrups, jellies and most powders are vegan or gluten‑free when used with plant‑based milk or creamer.​

We provide vegan and allergen‑friendly menu guides to help you design drinks for different dietary needs and comply with UK allergen rules.​​

As a guideline, one 2.5 kg bottle of Boba Buzz syrup (for example mango, passion fruit or strawberry) can make about 83 drinks when you use 30 ml per 500 ml drink.​ And 1 kg of flavouring powder can make roughly 33 drinks using around 30 g per 360–500 ml drink.​

Actual yields vary by recipe and cup size, so for best results follow our recipe guides and adjust slightly for your customers’ sweetness and flavour preferences.​​

Yes, Boba Buzz offers a wide selection of vegan‑friendly and vegetarian‑friendly products.​​ Our fruit flavoured syrups (mango, passion fruit, strawberry) and toppings (popping boba, tapioca pearls, fruit jellies, coconut jelly) are 100% vegan‑friendly.​ All powders are vegetarian, and we also provide a vegan powder range including vegan pistachio, vegan taro, vegan coconut powder and vegan coffee creamer for fully plant‑based bubble teas, lattes and frappes.​

Nutritional and allergen information for Boba Buzz products is printed on product labels and listed on each product page at bobabuzz.co.uk.​​ These details cover ingredients, nutrition per 100 g or per serving and the UK’s 14 major allergens such as milk, nuts, sulphites and soy.​ Our blog also shares allergen guides and labelling tips to help UK bubble tea shops comply with local food regulations.​​

Click here for information about Allergen guidance for food businesses.

To keep drinks consistent, Boba Buzz recommends using standard measuring tools and written recipes for every drink.​​ Use 30 ml syrup pumps for flavoured syrups, 15 g powder scoops for powders and measuring jugs for tea, milk or creamer so staff always use the same quantities.​ Train your team to follow these SOPs exactly and use our recipe cards, which will help ensure identical flavour and strength for milk teas, fruit teas and matcha lattes across all shifts.​​

Bubble tea can be served both hot and cold, giving you year‑round menu flexibility.​​

Cold bubble tea is ideal as a refreshing drink in warmer months, while hot bubble tea uses the same teas, syrups, powders and toppings but is served warm for a comforting option in autumn and winter.​

Offering both hot and iced versions helps you reach more customers and smooths your sales across seasons.​​

Yes, Boba Buzz syrups and boba work brilliantly in cocktails and mocktails to add flavour, colour and texture.​​ Fruit syrups such as mango, strawberry and passion fruit provide concentrated flavour at about 30 ml per drink without over‑diluting spirits, and toppings like popping boba or tapioca pearls create a fun “bubble tea” effect in alcoholic or alcohol‑free drinks.​ Many venues use them for signature drinks such as lychee martinis, mango mules or creamy boba cocktails to stand out and boost profits.​​

Boba Buzz products can transform standard bakery or dessert items into trendy bubble tea‑inspired creations.​​ You can drizzle mango, strawberry or passion fruit syrup over waffles, pancakes, French toast or ice cream, mix powders like matcha or taro into batter or frosting, and finish desserts with popping boba, jellies, tapioca pearls or canned fruits.​ This adds new flavours and textures that attract bubble tea fans and increase average spend per customer.​​

Popping boba, jellies, tapioca pearls and canned fruits are excellent toppings for ice cream, waffles, shaved ice and frozen yoghurt.​​ Simply spoon them over desserts just before serving to add chewy or bursting textures and bright colours.​ This creates visually appealing “Instagram‑ready” desserts that tie in with your bubble tea drinks.​​

Yes, Boba Buzz powders are suitable for both iced and hot drinks, including coffee‑based beverages.​​ Try adding vegan pistachio or honeydew powder into a hot latte to create a unique flavoured coffee drink.​ For the smoothest result, dissolve the powder in a little hot water first, then add steamed milk or coffee.​

Yes, adding boba to frozen desserts is a great way to add flavour and texture.​​ Popping boba works especially well with frozen yoghurt and ice cream because the fruit‑filled balls stay soft and provide a refreshing “pop” even when chilled.​ Tapioca pearls can also be used as a topping but are best served warm and eaten quickly, as they can become firm if left too long in very cold desserts.​

Yes, many Boba Buzz ingredients are designed to work with coffee drinks.​​ You can use flavouring powders, brown sugar syrup and coffee creamers to make flavoured lattes, mochas, iced coffees and frappes with bubble tea‑style flavours such as matcha, taro or brown sugar.​ Adding toppings like popping boba or jellies to iced coffees creates signature drinks that stand out from other cafés.​​

You can place an order directly through the official Boba Buzz website at ​​ bobabuzz.co.uk. Browse our online shop, add your chosen products—such as popping boba, coconut jelly, tapioca pearls, tea, canned fruits, syrups, powders, consumables, and machinery—to your basket, and then review your basket to check items and quantities.​ Proceed to secure checkout, choose shipping or Click & Collect, and pay using one of the available payment methods; you will receive an order confirmation email and, if shipped, a dispatch notification with tracking.​​

For orders under £300, a shipping fee applies and is calculated based on the total weight of your order and the number of parcels.​​ Typical Mainland UK shipping for standard orders is often in the range of about £10–£15, and the exact cost is shown at checkout before you confirm payment.​ For larger or pallet shipments, or non‑mainland addresses, custom delivery charges may apply.​​

Because we work to dispatch orders quickly, there is only a short window to amend or cancel once an order is placed.​​ If you spot an error in your delivery address or items, contact us immediately via phone, WhatsApp or email with your order number.

If the order has not yet reached the warehouse processing stage, we will try to modify or cancel it and provide a full refund.​

If the order has already been dispatched, cancellation is still possible but shipping fees will be deducted from your refund, and returns are only accepted for eligible non‑edible, unused items.​​

If the order is dispatched and a return or cancellation is requested, the items or order must be sent back to us in good, unopened and unused condition with your trusted courier. Once the items arrive at our warehouse, an inspection will be carried out and a refund will be issued.

You can contact the Boba Buzz team by phone, WhatsApp, email or via our website contact form.​​ Call +44 (0)23 9355 2998 during office hours (Monday to Friday, 9 am–5:30 pm) for direct assistance or send a WhatsApp message to the same number, especially if you wish to share photos about your enquiry.​ You can also email info@bobabuzz.co.uk or submit the Contact Us form; messages received outside office hours will be answered as a priority when we reopen.​​

Boba Buzz offers a fast and secure checkout that accepts several payment methods.​​

You can pay using major credit and debit cards such as Visa, Mastercard and American Express, or use digital wallets like Apple Pay and Google Pay for a quicker checkout on mobile or desktop.​ We also accept direct bank transfers, where your order will be confirmed and processed once the funds clear; all payments are handled via encrypted gateways with extra security tools such as Verified by Visa and Mastercard SecureCode.​​

Orders placed from Monday to Thursday before 12:00 pm usually qualify for next‑day delivery to Mainland UK, subject to courier performance and stock availability.​​

Orders placed on Friday are typically delivered on the following Monday because we do not operate standard weekend deliveries.​ We recommend ordering early, especially before busy periods, to allow for any unexpected courier delays outside our control.​​

For orders under £300, a shipping fee applies and is calculated based on the total weight of your order and the number of parcels.​​ Typical Mainland UK shipping for standard orders is often in the range of about £10–£15, and the exact cost is shown at checkout before you confirm payment.​ For larger or pallet shipments, or non‑mainland addresses, custom delivery charges may apply.​​

Boba Buzz mainly ships to Mainland UK addresses for standard online orders.​​ Deliveries to locations outside Mainland UK—such as Northern Ireland, the Republic of Ireland, the Channel Islands or certain Highlands and Islands—are not covered by standard rates and require a separate shipping quotation.​ Due to customs, paperwork and tax complexities, general international shipping is limited and handled case by case, so don't hesitate to get in touch with us directly for the latest options.​​

After your order leaves the Boba Buzz warehouse, the courier will send tracking notifications via text message and email using the contact details you entered at checkout.​​ These updates include a tracking link so you can monitor your parcel and see the estimated delivery date or time slot.​

If you cannot find your tracking message, check spam/junk folders and then contact our customer service team with your order number for help.​​

Yes, we offer free standard delivery to qualifying Mainland UK addresses when your order total reaches a specified minimum value, such as £300 or more.​​ The free delivery threshold and any conditions will be clearly shown on our website and in your basket when you qualify.​ Orders below the threshold will show the relevant shipping charge at checkout.​​

Free delivery generally applies only to standard Mainland UK addresses and does not automatically include regions such as Northern Ireland, the Republic of Ireland, the Channel Islands or some Highlands and Islands.​​ For these areas, shipping rates vary and may involve surcharges, so you should contact our team for an accurate and up‑to‑date quotation before placing your order.​ This ensures you know the full shipping cost in advance and can decide the best delivery option.​​

Very large orders, such as those consisting of around 10 or more boxes, are often shipped on a pallet to protect the goods and make transport more efficient.​​ When your order reaches this level, our customer service team will contact you to confirm whether your delivery address can accept pallet deliveries and to arrange a suitable delivery date.​ Extra planning may be required for access restrictions or if you need a tail‑lift service, so clear communication helps avoid delays.​​

If you miss your delivery, the courier will usually send you a text, email or calling card with instructions on how to rearrange delivery or collect from a depot.​​ Make sure your contact details are correct at checkout so that you receive these updates, and follow the courier’s link or instructions to pick a new delivery slot.​ If you need help or if the re‑delivery link is unclear, contact our customer service team with your order number so we can assist.​​

Yes, you can collect your order directly from the Boba Buzz warehouse by choosing the ''Pickup'' option at checkout.​​ After placing your order, wait for an email confirming that your order is “Ready for Collection” and then contact our team if you need to confirm a time.​

Collections are usually from our Portsmouth warehouse at 5 Interchange Park, Robinson Way, Portsmouth, Hampshire, PO3 5QD during weekday collection hours.​​

To cancel your order, contact us as quickly as possible via WhatsApp, email or phone with your order number. Our team will attempt to reach the warehouse to stop dispatch and avoid unnecessary shipping fees; if the order has not been sent, you may receive a full refund. If the order has already been dispatched, it can still be cancelled but any shipping costs will normally be deducted from your refund. You send the order or unwanted items back with your trusted courier. All items must be in good condition, unopened, and unused.

You can return certain items if they are unopened, unused and non‑perishable.​​ Before sending any return, please contact our customer service team so we can confirm which items are eligible, how to pack them and where to send them.​

Returns must arrive in resellable condition, and refunds will be processed in line with our returns policy once the goods are received and inspected.​​

To add or remove items, contact customer service with your order number so we can check the dispatch status.​​ If the order has not been dispatched, we can usually remove unwanted items, add new ones and adjust your payment, issuing a refund where necessary.​ If the order is already dispatched, you will need to receive it first and then return eligible unwanted items via your chosen courier; a refund will be made once we receive and inspect the returned goods.​​

Our return policy allows returns of eligible, unused items in their original, unopened packaging.

Returns must be authorised by our team before you send anything back, and you are responsible for packing items securely so they arrive in good condition.​

Once the warehouse checks the returned goods, we will process a refund in line with our current policy and inform you by email.​​

In typical change‑of‑mind or ordering error cases, the customer is responsible for the cost of return shipping and should use a trusted, trackable courier service.​​

If the return is due to a confirmed mistake on our side (such as sending the wrong item) or damage in transit, we will review the situation and may cover or reimburse reasonable return shipping costs as part of the resolution.​​ Always contact us first so we can confirm the process and whether any shipping costs will be refunded.​

After we receive and inspect your returned items, refunds are usually processed within a few working days to your original payment method.​​ Depending on your bank or card provider, the refund can take a few extra days to show on your statement.​ If you have not seen your refund after 7-10 working days from our confirmation, please contact our customer service team with your order and return details.​​

If your order arrives damaged, please take clear photos or videos as soon as possible to help us process your claim quickly.​​

We normally require photos of the outer box, the courier label, the inner packaging (such as bubble wrap) and all damaged products laid out together.​

Please send an email with these images and your order details to info@bobabuzz.co.uk or WhatsApp so our team can investigate with the courier and arrange replacements or a suitable solution.​​

Click here for more information about Photo Reference for Refund or Order Replacement

If you receive an incorrect item, open all boxes on arrival and compare the contents with your invoice.​ Take photos of the wrong product alongside the courier shipping label and email them to info@bobabuzz.co.uk or WhatsApp with your order number.​​ Our team will check what went wrong and arrange the correct items or another appropriate resolution as soon as possible.​

If an item appears to be missing, contact us straight away via WhatsApp, email or phone with your order number.​​

Our warehouse will review packing records and picking lists to confirm what was shipped and to locate any missing items.​ Once confirmed, we will arrange replacements, adjustments, or refunds as appropriate.​​

If an item you paid for is out of stock and was not included in your delivery, please get in touch with us as soon as you notice.​​ Have your order number ready so our customer service team can quickly check stock status and your order.​ Depending on availability and your preference, we may offer alternatives, back‑order options or a refund for the out‑of‑stock item.​​

You can order from Boba Buzz quickly and easily whether you are a new or returning customer.​​ Creating an account is recommended for business customers because it lets you view order history, repeat wholesale orders and save your details, but you may also be able to check out as a guest for simple purchases.​

If you are opening a new store or need a tailored strategy, you can contact us via the Contact Form or info@bobabuzz.co.uk for professional training and equipment consultations.​​

If you have forgotten your password, go to the Login page on the Boba Buzz website and click “Forgot your password?”.​​ Enter the email address linked to your account, and you will receive a password reset email; click the link inside to set a new secure password.​ If you do not receive the email, check your spam or junk folder, and if you still need help, contact support at info@bobabuzz.co.uk.​​

To update your business or billing information, log into your Boba Buzz account and go to your account or profile settings.​​ There you can edit company name, billing address, shipping address and contact details so your invoices and deliveries use the correct information.​ If you need to change details on an order that has already been placed, contact our customer service team as soon as possible.​​

If the website does not let you checkout, first check that all required fields (address, email, phone, shipping option, and payment details) are completed and that there are no error messages on the page.​​ Try clearing your browser cache, using another browser or device, or checking your internet connection, as temporary technical issues can block checkout.​ If the issue continues, take a screenshot of the problem and contact us via email, WhatsApp or phone so our team can investigate and help you complete your order.​​

Yes, your payment information is protected by our secure, encrypted payment gateway.​​ We use industry‑standard SSL security and additional services like Verified by Visa and Mastercard SecureCode to reduce fraud risk.​

Payments are processed by trusted third‑party providers, and Boba Buzz does not store full card details on its own servers.​​

If you cannot log in because you have forgotten your password, go to the Login page and click “Forgot your password?” to start the password reset process.​​ Enter your registered email address and follow the password reset email to set a new password.​ If the email does not arrive or you no longer have access to that address, contact support at info@bobabuzz.co.uk for help regaining access.​​

If you have requested a password reset but did not receive the email, wait a few minutes and then check your spam or junk folder.​ Confirm you entered the correct email address that is registered to your Boba Buzz account.​​ If you still cannot see the reset email, contact our support team at info@bobabuzz.co.uk so we can check your account and help you log in.​​

To change your password for security reasons, log into your account and navigate to your account or profile settings.​​ There you can update your password to a new, strong one that you do not reuse on other sites.​ If you cannot remember your current password, use the “Forgot your password?” option on the Login page and reset it via email instead.​​