Receive a 5% discount when spending over £1,000 (Discount Code: Bulk5) or a 10% discount when spending over £1,500 (Discount Code: Bulk10). To apply the discounts, please enter the correct discount code during checkout. (T&Cs apply)

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Receive a 5% discount when spending over £1,000 (Discount Code: Bulk5) or a 10% discount when spending over £1,500 (Discount Code: Bulk10). To apply the discounts, please enter the correct discount code during checkout. (T&Cs apply)

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    • Terms & Conditions

    1. Use of the Website

    To register with www.bobabuzz.co.uk and purchase goods from our website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

    We reserve the right to:

    1. Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

    2. Boba Buzz reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

    3. Boba Buzz reserves the right in our absolute discretion to discontinue the website or services, or any part thereof, at any time, with or without notice.

    2. Agreement to Terms

    You agree that by accessing the Site, you have read, understood, and agree to be bound by all these terms of use. If you do not agree with any of these terms, you must not use our site.

    By using the Site, you represent and warrant that

    1. You will not use the Site for any illegal or unauthorised purpose.
    2. Your use of the Site will not violate any applicable law or regulation.

    3. Availability

    Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given.

    Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your payment will be refunded and you will be notified as above.

     

    4. Pricing, Description and Product Information

    The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

    All prices are shown in £s sterling and include VAT.

    We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.

    Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

    In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.

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    5. Placing an Order and Order Acceptance

    The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us.  Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.  Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.

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    6. Payment

    We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.  Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.

    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.

     

    7. Delivery

    We deliver to the UK.

    All Boba Buzz UK mainland deliveries are made by courier and are delivered between 9:00am and 5:00pm Monday to Friday, excluding any bank holidays. Saturday deliveries are made between 9:00am and 12:00pm. Deliveries can sometimes be made outside of these hours.

    If you are not at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do deliver to you at home and no one is in, our couriers will leave a card telling you about how to collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse.

    Boba Buzz does not recommend customers to leave instructions to our couriers for your goods to be left outside your delivery address. Should the customer wish to proceed with this option, Boba Buzz will not be responsible for any loss or damage.

    Delivery services:

    1. Standard Delivery £10

    • Service is available to the UK mainland.

    • This is our standard delivery service and usually arrives between 2 to 3 working days after placing your order via courier. 

    2. Standard UK deliveries over £300 qualify for FREE DELIVERY

    • Only valid on standard UK deliveries valued at £300 or more, after other discounts have been applied, excluding postage and packing-related charges.

    • Only valid on UK destinations including  Northern Ireland.

    • An order constitutes a single delivery to a single address.

    **Prices may be changed at any time without further notice**

    8. Cancellations and Returns

    You have the right to return your order up to 14 working days following receipt of your goods. If you wish to cancel your order, please contact us immediately after you have placed the order. Unfortunately, we cannot cancel the order if the order has been processed, however, you can still return the products within 14 days. 

    If your order has already been dispatched please follow our returns information.

    We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 14 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or exchange the product. We do not provide a free returns service and cannot refund postage costs or the original delivery charge. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights.

    Your right to return does not apply to products which fall into the following categories unless they are faulty:

    Goods made to your specification cannot be returned for any reason unless faulty.

    Perishable goods unless faulty or damaged.

    Other than for defective products returns outside the timeframe set out above, may be accepted at the sole discretion of Boba Buzz and may be refunded as a credit to be spent online.

    The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error. This does not affect your statutory rights to return faulty or misdescribed goods. 

    Our returns address is:

    Boba Buzz

    5 Interchange Park, Robinson Way,

    Portsmouth, Hampshire

    PO3 5QD

    Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. Boba Buzz will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. Boba Buzz cannot be held responsible for any unforeseen delays such as strikes, riots, or war.

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    9. Refunds and Exchanges:

    All refunds will be made to the debit or credit card on which the original purchase was made within 14 days of the cancellation of the order or return of the goods. If Boba Buzz is unable to credit your original method of payment, you will be contacted by a member of our Customer Service team to arrange an alternate method of refund.

    Stores can authorise a refund or exchange on online orders, please take the order confirmation or delivery note to one of our stores.

    On faulty products, after the 14-day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

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    10. Privacy

    Registration data and certain other information about you is subject to our Privacy Policy.  We recommend that you read our Privacy Policy here before you accept these Terms and Conditions.

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    11. Intellectual Property and Copyright

    The content of the www.BobaBuzz.co.uk Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Boba Buzz.

    12. Limitations

    This Website and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

    We are not responsible for viruses and cannot guarantee that our site will be secured or free from bugs or viruses. You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of the Site. You must not introduce any viruses, worms, trojans or any other material that is malicious to our site.

    13. Indemnity

    You agree to indemnify and hold Boba Buzz harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via Boba Buzz’s Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.

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    14. Governing Law

    The contract between you and Boba Buzz under which you have made your purchases it is agreed shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

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    15. Company Details

    Boba Buzz

    5 Interchange Park, Robinson Way,

    Portsmouth, Hampshire

    PO3 5QD