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    • Home  / Q&A

    Action Required: Photo Reference for Refund or Order Replacement

    February 01, 2024 2 min read

    To proceed with your request, we kindly ask you to provide us with a photo reference.

    A photo reference is essential for us to accurately assess the situation and take appropriate action. This reference could include a clear photo of the damaged or defective item, the incorrect product received, or any other issue you have encountered with your order. Your cooperation in providing this reference will greatly assist us in resolving the matter promptly.

    To facilitate the process, please follow these steps:

    1. Take a clear photo of the item that requires a refund or replacement.
    2. Ensure that the photo captures the issue or problem clearly and accurately.
    3. Attach the photo to your reply or include the order number.

    Once we receive the photo reference, our dedicated team will review the situation and take the necessary steps to process your refund or arrange for a replacement as quickly as possible. We value your satisfaction and want to ensure that we address your concerns most efficiently.

    Please note that providing the photo reference within 5 days, (if applicable) will help expedite the resolution process.

    1, The outer box of the damaged product

    The outer box of the damaged product

    2, The label of delivery of the courier 

    The label of delivery of the courier

    3, The inner box with the bubble wrap

    The inner box with the bubble wrap.

    4, All the damaged products in one photo 

     All the damaged products in one photo

    If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive experience with our products and services.

    Thank you for your understanding and cooperation. We appreciate your patience as we work together to resolve the matter to your satisfaction.

    Boba Buzz team